Frequently Asked Questions
We accept cash, all major credit cards, debit, PayPal, cheques (need to be cleared before shipping), money orders, and wire transfers. Contact us if you want to use an unlisted method of payment.
Here are some great catalogs.
If you want a print catalog, just send us a message.
We’ve reduced the amount of brands kept on hand but work with the largest apparel suppliers in the industry. As such, we will always offer a wide range of brands for you to chose from.
BELLA CANVAS (HOUSE PREFERRED)
INDEPENDENT (HOUSE PREFERRED)
You betcha! We have several artists on hand who can do all kinds of artwork, from small touch ups to full blown re-creations and re-designs. Rates are typically $50 an hour but we treat each job individually so please contact us for more information.
Until our eCommerce section is online, you can order by contacting us. We will need information like the type of apparel you seek, colors, sizes, graphics, and print locations. Researching and choosing these details in advance will help us process your order quickly. You can see what brands and items we carry by visiting our store, where you can select what you are interested in and submit the potential order for a quote. We will then contact you to discuss your needs.
Sizing varies from brand to brand so it’s important to check out the correct sizing charts which are located in our catalogs.
If your order isn’t being delivered locally, you will be provided with a tracking number that can be checked on the website of the corresponding postal service.
Our turnaround time varies based on how many orders are in queue (we now refuse work to keep the queue low), the size and difficulty of the order, and if the desired apparel is not currently in stock. If you require something that is not in our inventory, it will take extra time for us to receive the blank apparel from our distributors but they are FAST. We keep many common colors, sizes and styles in-stock. Also, we’re not a conventional 9-5 business and often print around the clock in order to put your awesome new clothing in your hands as fast as possible.
We ship everywhere and utilize several postal services. Contact us if you wish to order from outside Canada.
We typically keep screens for one week after an order is fulfilled. We can hold the screens indefinitely by adding a hardening agent. This has an added cost but you save on your next order of the same design. Be sure to request that we keep them if you plan on re-ordering the same design.
Screen printing is a technique that takes some time and supplies to setup before we can print. Each color that is required for a graphic must first be printed on transparent film. The film is then placed on a screen which has been coated in emulsion before it is exposed to light and washed out. This process creates a usable stencil for a single color print and each additional color has to go through the same process. Once this is done for a couple of colors the screens are lined up on the press in identical locations so each color is in the appropriate spot. All of this is done for every color before we mix the ink. Once the screens are made, registered on the press, taped off and finally, coated with ink, then we can begin printing. Accordingly, more colors = more money.
The hand feel of our print ranges from a thick plastisol to a very thin water based print that has no feel at all. This type of printing is only possible on cotton garments as the ink essentially bleaches the natural fabric fibers and deposits ink pigments into the fabric. We also use heat pressing for single or small item orders, these typically feel a little thicker.
You can supply your own garments but it would most likely be cheaper if we provided them to you. We pay wholesale and a portion of our profit is a slight markup on those prices. We must add a fee to make up for the lost profits as our printing prices alone are too low. Also, because screen printing is a delicate process, there is a possibility that not every garment will turn out perfect. We can’t be responsible for replacing customer supplied garments if there is a misprint. When shirts are supplied by Pitbull Printing we replace any misprints free of charge. If you have any other questions, please contact us and we’ll be happy to answer.
You can have different designs in one order but each design requires a totally different setup. This takes time and each design is essentially a new job for us but we have some tricks up our sleeves and if we can save you some money, we will. Please let us know ahead of time if you hope to get a price break on an order of several designs. Thanks!